Next level CRM.

Next level CRM. Understand customers. Inspire customers. Recognise sales potential. Engage and retain customers. Qualify, nurture and grow contacts. Create appropriate marketing campaigns and convert leads. Support sales and drive service. Customer relationship management consistently aligns your business with customer needs.

Microsoft Dynamics Customer Engagement (Microsoft CRM) can also be seamlessly connected to your ERP system and business intelligence (BI), and integrated with your industry solution. In the secure cloud or as part of your existing infrastructure.

Always along the customer journey.

Accompany and address all touchpoints of your existing and potential customers. Integrate all channels and media: in the webshop and point-of-sale, in the social media, with videos and podcasts, newsletters, messenger services, and mobile apps, via live chat and bots, self-service portal and on the phone. Control all activities directly from your CRM system and expand your omnichannel step by step. Use links with artificial intelligence, machine learning and many other possibilities of the Microsoft Azure world. We are happy to support you.

Microsoft Customer Engagement is profitable. For B2B as well as for B2C.

Field Service
Perfect Field Service with intelligent action planning and Remote Support.
Customer Loyalty
For customers who come back: Retail Loyalty programs.
Lead Management
For complex sales processes in B2B: from lead nurturing to the signature.