Customer service

Customer service is an important component of our projects. 

Over 20 years of industry experience

 

 

Customer service

Contact us via phone, email or helpdesk!

Customer service is an important component of our projects. This service is part of our support structure which supports you optimally with the operation and protection of your IT environment.

In order to ensure a prompt trouble shooting it is very important to have an error description which is as exact as possible.

Register with us, we would be happy to support you in finding a solution for you as quickly as possible.

Our service hours

Monday - Friday 8:30 a.m. - 5:00 p.m.

Phone: +49 5241 9217-910

support@modusconsult.de

Helpdesk portal

Onsite-/Remote-Services with TeamViewer

We find the solution.

In addition to the existing remote maintenance possibilities, we use the TeamViewer tool for specific problems to support you.

If the responsible consultant contacts you, please proceed as follows:

  1. As soon as your consultant asks you to do so, click on the TeamViewer remote maintenance option.
  2. Tell the consultant the nine-digit ID and then the session password.

 The connection is now established.