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Customer Service
Our customer service team is your reliable and knowledgeable partner for handling your inquiries, both during the project phase and especially after go-live.
Our customer service team is your reliable and knowledgeable partner for handling your inquiries, both during the project phase and especially after go-live.
Please don't hesitate to contact us. We're here to assist you in identifying the most suitable solution for your specific needs.
CUSTOMER FEEDBACK
Your feedback is important to us.
We kindly request that you provide us with your feedback immediately following the submission of your service request, or alternatively, offer your general feedback.
EMERGENCY HOTLINE
In critical or urgent situations, please call our emergency number:
+49 5241 9217-910
SERVICE HOURS:
Monday - Friday
08:30 AM - 5:00 PM
Help Desk and Deployment Portal
We are committed to ensuring your satisfaction. Our comprehensive support is available through the Help Desk and Deployment Portal.
Help Desk Portal:
With your personal account, you can submit service requests at your convenience, view the status of your requests, or exchange information with us. All requests remain accessible even after they have been resolved.
To access the Help Desk Portal, please click here.
Deployment Portal:
This is our central customer platform for the delivery of software products, both for new developments by us and for in-house developments by you. This portal is in full compliance with the stringent requirements of DIN EN ISO 9000 ff.
This is our central customer platform for the delivery of software products, both for new developments by us and for in-house developments by you. This portal is in full compliance with the stringent requirements of DIN EN ISO 9000 ff.
To access the Deployment Portal, please click on the link provided.
Software Certification in accordance with IDW PS 880
The software certificates for Dynamics NAV and Dynamics 365 BC can be found at the current BDO links:
(Currently, a newer version for Business Central is not available.)
Microsoft Customer Agreement
Please find our Microsoft Customer Agreement here as a PDF.